Provide effective care and treatment

Our intent

We will deliver safe, effective, personalised and trauma-informed care that improves outcomes and experience and is accessible when people need it.

We will do this by

• Delivering personalised, safe and evidence-based care
  Tailoring care and treatment to what matters most to each person, using the best available evidence, and improving experience, safety and outcomes across community and inpatient services.
• Improving access, reducing waits and supporting people to “wait well” with transparent reporting
  Reducing delays, improving communication while people wait, and ensuring timely, compassionate responses when needs escalate.
• Strengthening community-based care and reducing unnecessary hospital admission
  Providing more support at or close to home, including the use of community assets, green and blue spaces, minimising the use and length of inpatient care, and ensuring admissions are purposeful, therapeutic and as brief as possible.
• Improve outcomes for people with serious mental illness and complex needs
  Delivering better, more consistent support for people with psychosis, complex emotional needs, neurodiversity and co-existing conditions, with clear pathways and evidence-based interventions.
• Delivering joined-up, integrated care across services and partners
  Strengthening interfaces, reducing fragmentation and avoiding duplication and repeated assessments across teams, improving transitions (including children to adult services), and ensuring people do not have to retell their story.
• Improving physical health alongside mental health
  Taking a holistic approach that addresses physical health inequalities, improves monitoring and prevention, and works closely with primary care and partners.
• Using digital and technology to improve care and reduce burden with an increasing role in delivery of care
  Using digital tools and technology to improve access, safety and outcomes, share information effectively, and release clinical time - while maintaining appropriate face-to-face care and avoiding digital exclusion.
• Delivering the Clinical Strategy and Together priorities (including complex emotional needs, psychosis, inpatient care, physical health, prevention, children and young people) through our co-produced improvement programme, taking an evidence-based approach to implementing the strategy that leads to sustainable and impactful change for people.

Success by 2030 means

• Improved outcomes for people and carers, particularly with psychosis and complex emotional needs and those experiencing inequalities
• Reduced time away from home and improved community services utilisation
• Patient and carer experiences benchmarking in the upper quartile nationally