Quality and safety
Listening to what people say about their experience of our services is an important part of our quality and safety work.
We adopt a learning and improvement approach to all our work and are always open to learning from other organisations, new national guidance and from incidents that occur in our organisation.
Quality and safety underpin our work and are shaped around our seven quality and safety programmes:
- Safe, high quality information
- Restorative, just and learning culture
- Safe from suicide
- Safe from unnecessary restriction
- Safe and effective use of medication
- Sexual safety
- Safe physical healthcare
We deliver these programmes through continuous learning and improvement, informed by the experiences and feedback from people who use our services, their families and carers, supporters and professionals.
Our learning from patient experience and how we engage with 'experts by experience' is led by our overarching Together approach. People with lived experience of mental health, learning disability and neurodiversity conditions - and their families and carers - are also essential to a variety of work streams across our organisation. We have embedded co-production into many areas of our work, including our Together Strategy and our Carers Strategy.