Embracing technology and digital solutions

Our aim is to improve the quality and accessibility of information and to improve the range and accessibility of digital support that we offer to people.

We know, also, that we need to strike careful balance between the use of technology and the use of face-to-face contact with people.

The development of new technologies and digital solutions is evolving rapidly and in many different directions - and we know that we need to keep abreast of these developments in order to identify those opportunities that will enable us to deliver better, more effective care. We will collaborate with external partners, including universities, industry experts and research organisations, to explore cutting-edge developments and innovation.

Increasingly, we will use digital and technological advances to improve people's care, including Artificial Intelligence (AI). For example, using a shared, single risk assessment and personalised care plan, along with improving people's ability to access digital support that might be of help to them and their loved ones. We will also use objective measures and assessment tools which are shared with people using our services, for example digital mood diaries.