Easy Read resources
Easy Read documents are accessible information that has been made simpler to understand using clear, concise language and supported by images.
Easy read documents
All about trauma and ways you can help yourself feel better
An easy read leaflet about trauma adapted from the Stabilisation Pack originally developed by
NHS Wales Cwm Taf Morgannwg University Health Board.
Clinical Strategy 2025
An easy read version of our Clinical Strategy which sets out our commitments to people we support, their families and carers; the people we employ; the communities we serve and our partner organisations.
Accessible Information Standard (AIS)
We want you and the people who support you, to receive communication in the way that is most appropriate for you, and ensure you get information you need in a way that you can understand and feel confident with.
The Accessible Information Standard is a national standard that all NHS and adult social care services have to follow. That means we will ask if you have any communication or information needs and put measures in place to meet them.
It makes sure that people with disabilities, sensory loss or communication needs can communicate and receive information in a way that works for them.
There are a diverse range of reasons why a person may require information or communication in a format that is accessible to them, such as if they are blind, d/Deaf, have a learning disability, dementia, a progressive illness affecting their communication or because they have limited or no English language proficiency. It may be because they need support in terms of reading, or they have a condition which limits their ability to communicate (for example following a brain injury or a stroke).
We follow six steps of the AIS in order to meet your needs:
1. Identify - We ask you about your needs
We will ask you if you have any communication or information needs at the earliest opportunity. This might be through a form, on the phone, or during your first appointment. You can also let the relevant staff involved in your care know about any needs you have, so this can be arranged for you.
For example, you might need:
- Large print
- Easy Read
- Information on coloured paper
- British Sign Language (BSL) interpreter
- Brialle
- A longer appointment
2. Record
Your communication and information needs will be recorded in your electronic health record.
3. Flag
Your record will have a flag added to notify staff involved in your treatment and care what information or communication support you require. For example, your flag may show that you need large print or a longer appointment.
4. Share
We will share your communication needs when appropriate, so you don't have to keep repeating yourself to other services.
5. Meet
We will make sure you get information in the format you need and the communication support that ensures you are fully included in your care.
6. Review
Your needs may change over time, so we will check in with you and update your record if needed. You can also inform us of any changes as they may arise.
Full details of the Accessible Information Standard can be found on the NHS England website.