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We provide a 24/7, all year round service for callers experiencing an urgent mental health crisis and for those who have concerns about someone's mental wellbeing.
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How we can help
How we can help
If you are experiencing any of the following, please consider calling us on 111 and select the mental health option:
- Changes to your mood
- Withdrawing from people (close family, friends or work colleagues)
- Not taking care of yourself like you usually would
- Having increased thoughts about your life not being worth living
- Excessive worry
- Feeling out of control or unable to cope
- Feeling anxious about leaving the house
- Hearing voices or seeing things that others can't
- Thinking about harming yourself.
We can work together to get you the right help.
If you are a professional seeking support for someone, please call 01392 799481.
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How to get help
How to get help
Call 111 and select the mental health option.
If you are unable to make the call yourself then anyone can call on your behalf, for example a friend, carer, loved one, or your GP. The service offers all-age mental health crisis service for individuals living in Devon (excluding Plymouth).
A video relay service has been introduced for NHS 111, which allows deaf and hard of hearing callers to communicate directly with NHS 111 call handlers via a remote British Sign Language (BSL) interpreter. To access, please download the SignVideo app
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Further information
What happens when I call?
The phone will be answered by a mental health practitioner who will listen to your concerns and help you get what you need.
They can offer advice over the phone, or refer or give you information about other services which may help such as The Moorings, or put you in contact with other health services.
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Service hours
24/7, 365 days a year. Call 111 and select mental health option. (If you are a professional seeking support for someone, please call 01392 799481)
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First response service and use of ambient voice technology
Update 22 September 2026
Staff in the First response service may use a secure digital tool to help them take notes during some phone calls.
Ambient voice technology is computer software that can turn a conversation into written words. It can also prepare a short draft summary for the clinician.
What does this mean for you?
The tool may give the clinician more time to listen and understand what you need. It does not diagnose you or decide what care you receive. Clinical practitioners will always make decisions about your care. They will check and correct the notes before adding them to your health record.
You can choose
We will tell you if the tool may be used during your call. If you do not want us to use it, please tell the clinician. Your call will carry on as normal. Saying no will not affect the help or care you receive. Please read our privacy policy here.
Keeping your information safe
The tool has been checked for safety and privacy and will be monitored to see if it helps people using the service.
Staff have received training to use the software which is there to support our clinicians, not replace them.