Accessibility statement

This accessibility statement applies to Devon Partnership NHS Trust’s website – www.dpt.nhs.uk

We want as many people as possible to be able to use this website. We are committed to providing information that is easy to use and understand, for as many people as possible.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. We have undertaken an audit to understand what work we need to do to make the website meet the new Accessibility Regulations. We are currently (October 2024) in the process of redeveloping the website to make it fully accessible. We hope this will be completed in December. We apologise that the current site is not as accessible as it should be. Current issues include:

• most older PDF and other documents on the website are not fully accessible to screen reader software
• some videos do not have captions
• colour contrast is not as high as it should be
• some alternative text tags are missing
• text is not always clear or provided in a suitable alternative
• focus does not always follow the correct order and is not always clear
• control via the keyboard is not always possible.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email dpt.pals@nhs.net
• call 01392 675686

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact The Communications Team at dpn-tr.communications@nhs.net

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

• Find out how to contact us

Technical information about this website’s accessibility

Devon Partnership NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. We will publish the reasons under the headings listed below if appropriate and the actions we will be taking and by when, following completion of the accessibility audit.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

• Non-accessible content
  • Pages are not always clear to view or navigate. The heading structure is not always followed as it should be.
  • Forms and buttons are sometimes unclear. The contrast and labelling makes it difficult to use form and some buttons.
  • Not all videos have subtitles. Older videos do not have subtitles.
  • Older pdf documents are not all accessible.
• Non-compliance with the accessibility regulations
  • Multiple areas including no accessible labels for forms, buttons and forms not having descriptive text, some links not having a description, low contrast for some elements, navigation via keyboard difficult and focus order sometimes wrong, alternative text not provided for all links or images, navigation sometimes relies on non-data tables or a poorly structured hierarchy of headings

  • Text contrast is not always high enough to meet 1.4.3 Contrast (Minimum) (Level AA). This will be addressed in new site due January 2025.

  • Duplicate and redundanct alt text that does not meet 1.1.1 Non-text Content. This will be addressed in new site due January 2025.

  • Field labels which do not meet 1.1.1 Non-text Content, 1.3.1 Info and Relationships, 2.4.6 Headings and Labels and 3.3.2 Labels or Instructions. This will be addressed in new site due January 2025.

  • Unclear link purposes and empty links which do not meet 2.4.4 Link Purpose (In Context). This will be addressed in new site due January 2025.

  • Tables are used inappropriately without the correct labelling and do not meet 1.3.1 Info and Relationships. This will be addressed in new site due January 2025.

  • The focus order is not correct and does not meet 2.4.3 Focus Order. This will be addressed in new site due January 2025.

  • It is difficult to access the accessibility tools Screen reader links are missing. This will be addressed in new site due January 2025.

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Recent pdfs or Word documents should meet accessibility standards. 

What we’re doing to improve accessibility

We have undertaken an accessibility audit before publishing this statement. We have plans in place to launch a new accessbile website at the beginning of 2025. Work is currently under way and users with a range of accessibility needs are being involved in the development process.

Preparation of this accessibility statement

This statement was prepared in October 2022. It was last reviewed on 11 November 2024.

This website was last tested on 7 November against the WCAG 2.2 AA standard.

The test was carried out by the Communications Team. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.