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Your feedback matters

We want to hear about your experiences, whether good or bad to help us develop our services and make them better. We want to understand what is important to you about the care and treatment you receive.

We use your feedback to make improvements to our environments, our wards and to the services we provide.

Because the care and treatment we offer is so diverse we have designed surveys which ask questions about individual services so we can see how we are performing. We are currently making some changes to our feedback systems so this link is temporarily unavailable. Please contact the PALS team if you have any queries during this time.

The surveys are available in different formats and you can also respond by completing the survey on paper, on a tablet, by using a QR Code on a smartphone, or by responding in a leaflet and sending it to the freepost address on the back.

Friends and Family Test logo

These surveys also include the national requirements for the Friends and Family Test and asks whether a person is likely to recommend our services to friends and family if they needed similar care or treatment.

Recent feedback about our services

If you are interested in finding out more, we produce a regular Experience, Safety and Risk report about the feedback we receive.

Our reporting includes anonymous information about complaints, where the person making the complaint has given their agreement.