Our community services for older people work together with people, their family and carers who have mental health needs that cannot be fully met by their GP or other support services.
The help and support that we provide for people can vary tremendously depending on their individual circumstances and the seriousness of their mental health needs. People remain in touch with our service for a limited period of time and this is usually until their immediate needs have been met and they are feeling more stable and able to cope.
You will usually be referred to our service by your GP because they know we will be able to provide help and support to improve your mental health and emotional wellbeing.
We aim to see people within four weeks of a referral being made, and often much sooner. You will receive a letter from us with details about your appointment and what to expect.
Our service operates during normal office hours - from 9am to 5pm, Monday to Friday.
We can help people with a number of different needs:
We want all the people who use our service to feel that care is delivered with compassion, equality and respect. You have the right to be involved in all aspects of your care and you are encouraged to question anything you do not understand or agree with.
For most people we provide short-term support that includes an assessment and signposting and referral to other services.
During your first appointment we will find out about you, discuss your situation and make an assessment of your mental health needs. This assessment is an important part of understanding the support that you might need from our service and, possibly, others.
With some people we will develop a personalised care plan. This will be drawn-up with you to ensure that we are meeting your needs.
You can choose to include your family, friends or carer in this process, too. In some cases you will also be allocated a Named Worker, who will act as a key point of contact with you.
Our staff have a wide variety of skills and experience and come from a number of different professional disciplines.