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Our Carers’ Charter - Two Years On

Posted on 3rd December, 2014

We launched our Carers’ Charter in 2012 with three commitments to carers being:

  • to work with carers as a partner
  • to support carers to get help and assistance when they need it
  • to train staff to be aware of carer’s needs.
Following surveys to collect information about carers' satisfaction with mental health services across Torbay and Devon an independent group to monitor the implementation and impact of the Carers’ Charter was set up The group met for the first time in August. Those in attendance included representatives from Healthwatch Torbay and Healthwatch Devon, carer representatives from Devon and Torbay, Devon Carers’ Voice, Trust managers, Torbay Carer’s Commissioner, Torbay involvement Officer.  The meeting was chaired by John Hine, a shadow governor representing carers and families. The first meeting agreed on how information should be collected and reported quarterly to the monitoring group, which would in turn use it to positively influence the Trust in the delivery of services to carers, through meetings and reports to members of the senior management team and up to Trust Board level. All group members were positive about the development and what this meant for the future. It is hoped that monitoring the Carers’ Charter will add emphasis and more recognition of carers’ roles, needs, contributions and impact and help the Trust to put some energy into fulfilling the commitments of the Charter. The work of the group depends, almost entirely, on feedback from carers, good or bad.  It will not be taking up individual concerns, but it does want to know how carers are getting on with those who they rely on for support in their role as a carer.  This includes their experiences in pursuing concerns through the Trust’s own mechanisms. We therefore ask all carers to share their experiences.  Information that we receive will be held in confidence and, when the group reports back to the Trust, it will be used in an anonymous way to exemplify the feedback we receive. Please encourage carers to tell us about their experiences. They can make contact as follows: Torbay 
0800 0520029 or
Write to Healthwatch Torbay, Paignton Library and Information Centre, Room 17, Great Western Road, Paignton, Devon TQ4 5AG

In addition to the above, carers can also provide feedback through the new rate and review system which can be found at .  Devon  
01626 325621 (leave a message for Pam White)
Write to Room 7, Lambert Building
Hannah’s @ Seale Hayne
Newton Abbot
TQ12 6NQ Our Trust's Patient Advice & Liaison Service (PALS)
Freephone 0800 0730 741 
Write to PALS, Devon Partnership NHS Trust, Wonford House Hospital, Dryden Road, Exeter, EX2 5AF Click here to visit our Carers and Families section on this website