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Carers’ Week

Posted by Devon Partnership Trust in Carers, News on 11th June, 2019

This week we are celebrating Carers’ Week 2019 which is a good opportunity to update you on how our work with carers is going from strength to strength.

It has been a year since we launched our Carers and Families Strategy 2018-2021, which was co-designed and produced by carers and staff, and set out how we wanted to improve our service for carers and what they could expect from us.

We reviewed the strategy earlier this year and are currently putting in place ways to measure the delivery of the strategy. We will be asking for carer feedback using the 16 ‘I’ statements which are at appendix 3 in the strategy and will be liaising with our PALS team to analyse the compliments and complaints received from carers.

At the heart of the strategy are the six standards of the Triangle of Care. Triangle of Care is about developing a ‘therapeutic alliance’ between the professional, the carer and the person being cared for and the six standards are:

1. Carers and the essential role they play are identified at first contact or as soon as possible thereafter
2. Staff are ‘carer aware’ and trained in carer engagement strategies
3. Policy and practice protocols about confidentiality and sharing information are in place
4. Defined roles responsible for carers are in place
5. Carer introduction to the service and staff is available, with a relevant range of information across the care pathway
6. A range of carer support services are available.

We are carrying out an update self-assessment with our inpatient and crisis teams. This is a follow-up to measure progress since its introduction last year, and how the six standards are being implemented.

We are also implementing the Triangle of Care in our community teams with an initial self-assessment against the six standards.

You will hear more about the work we are doing with carers throughout this week. If you are at Wonford House on Wednesday please take a look at the information on carers in Reception.

Find out about all the events organised by Devon Carers for Carers' Week (10-16 June). The theme this year is ‘Getting Carers Connected’ and there is a wide range of events on offer for carers to connect with each other and with services which could help them. Find the full list of events here.