Coronavirus (COVID-19)
For information and advice, please read our coronavirus page. Read More.

Coronavirus - (COVID-19)

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

  • For the latest advice on coronavirus (COVID-19) please click here.
  • Learn about the government response to coronavirus here.

During the COVID-19 pandemic our visiting and leave arrangements are subject to change at short notice.  We are guided by the Government and Public Health England about how best we can ensure everyone’s safety and protection from COVID-19. If you need advice on patient visiting or overnight leave for a member of your family or someone you offer care and support to, we recommend you contact the relevant service/team. Visit our locations directory.

If you are worried about a friend or loved one who has mental health or learning disability needs and is supported by our organisation, please contact the team or person involved in their care.

For practical help and advice about maintaining your wellbeing in relation to coronavirus, click here.

Our services

We have continued to operate all of our services during the pandemic – including our community teams and our inpatient wards. Our frontline teams are doing a great job in very challenging circumstances and are using all available means to stay in touch with people. Like other health and care services, we have reduced some of our face-to-face contact with people and are using alternative methods to stay in touch, including digital platforms.  We are, however, still seeing people face-to-face where this is the best thing for them and ensuring that we adhere to all COVID-19 infection prevention and control guidelines.

We are trying to protect everyone’s safety and minimise the spread of infection – and we hope that people understand this.



Due to the COVID-19 pandemic we are having to take additional precautions in safely supporting visits on our units.  

Being able to visit is important for our patients and our visitors but there are changes to help reduce the risk of infection.

Visits will be considered on an individual basis and planned in advance. The ability to safely manage visits may be impacted upon by changes outside our control. Visiting requires careful planning and may be cancelled at short notice.

Please consider whether your visit could be delayed or done via the phone or video-call and please ask the ward staff to help.

Where exceptional face-to-face visits are arranged, visitors must follow the guidance on handwashing and social distancing which will be explained to you on arrival. Visitors must wear a face mask at all times which will be provided.

  • If the weather and the circumstances of person who you are visiting allow it, we may suggest a visit in outdoor space.
  • If face to face visiting is agreed, currently this will only be able to take place in an outside space. This will limit face-to-face options for some people who use our services. This position is being kept under regular review.
  • Do not visit if you have symptoms of COVID-19 or are feeling physically unwell as symptoms of COVID-19 can be very varied –  look at or phone NHS111 if you are in doubt
  • Do not visit if you should be socially isolating or are deemed to be very clinically vulnerable – look at or phone NHS111 if you are in doubt
  • There may be clinically vulnerable patients on this ward
  • There may be patients with as yet unidentified COVID-19 on this ward
  • You may be at increased risk of spreading the virus or getting the virus if you visit

Are you a carer?

We have produced some advice for carers during the coronavirus (COVID-19) pandemic:

Read more

Do you need help or someone to talk to?

You can find advice about mental health within our dedicated pages here or if you need to speak to someone urgently you can click here or contact Samaritans who are available 24 hours a day 365 days a year by phone as well as by email, text and post.

  • Telephone:  Free of charge from landline or mobile: 116 123 
  • Email:  
  • Write: Freepost RSRB-KKBY-CYJK, Chris, PO Box 90 90, Stirling, FK8 2SA.

If you are a member of NHS staff, social care worker or police staff please find out more about our priority wellbeing support service here.