Making contact if you are Deaf

You can contact us using a British Sign Language (BSL). Just use the InterpretersLive! service, provided by Sign Solutions.

The InterpretersLive! service is available 7-days-a-week between 8am and 8pm.

You can also pre-book BSL Video Interpreters and other types of remote communication support for anytime and anywhere via any video platform.

What do I need?

Phone or tablet

Computer (Windows or Mac)

Download the InterpretersLive app on your phone or tablet (opens a new window)

Click to connect to a BSL/English interpreter via your computer (opens a new window)

Guide to getting started on your mobile
Video on getting started with the app

 

How does it work?

  • You connect to a BSL/English interpreter who can see what you sign.
  • BSL/English interpreter calls us and relays what you sign.
  • On your screen, you can see the BSL/English interpreter sign our reply. 

You can find out more about the InterpretersLive! service (FAQs)

Contacting us between 8pm and 8am

If you need to contact us urgently at night time (8pm in the evening to 8am in the morning) then you can use the NHS111 video relay service. The service is operated by SignVideo and a trained interpreter will connect you to NHS111 and our services.

Contact NHS111 via a webpage

You can also contact NHS111 through the SignVideo app (links to the app can be found on the SignVideo website). 

Accessibility